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快递物流业升级 快递慢到,消费者可获赔5至10元

发布日期:2012-12-19 11:23:10    来源:杭州百进物流有限公司

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中国宁波网讯 快件慢到、节前"爆仓",让网购的乐趣骤然减少,这样的情况今后将会陆续得到改变。昨日,圆通、韵达、中通等九大快递公司与天猫达成战略合作,推出"次日达"、"2日-3日达"等服务,有超过20条通往宁波的快递线路在当天16时前下单,第二天24时前即可送到。
快递是电子商务的重要环节,目前我国电商企业主要通过两种途径实现商品的快递,一种是以阿里巴巴集团的淘宝网、天猫为代表的社会化物流模式,即借助现有的物流公司进行快递,这种模式对电商企业而言成本较低但缺乏控制,其服务能力有待提升。另一种是由电子商务企业自建物流,其优势在于电商企业能控制快递公司的服务,但成本较高。
随着网购发展,快递纠纷也日益增多,其中"快递不快"让消费者很无奈。昨日,九大物流企业与天猫合作共同推出"物流保障"服务,被业内视作快递物流企业"迎战"电商需求的一次集体升级,包括EMS、顺丰在内的9家快递公司目前承揽了国内快递绝大部分运量。
从昨天晚间开始,天猫网购部分店家已开始在页面打出"次日达"、"二日达"、"三日达"等宣传,以后还将陆续开通快捷货到付款、晚间配送、预约时间、上门退换货、消费者自提等服务。据悉,到宁波的"次日达"线路超过20条,包括苏浙沪的主流城市,如上海、南京、苏州、无锡、杭州、绍兴等,此外,安徽的淮安、合肥、芜湖、蚌埠四个城市到宁波的快件,也可实现次日送达。北京、福州、漳州、蒲田、厦门、郑州、太原、济南、青岛等城市到宁波的路线可实现二日达,而广深珠、海口、天津、石家庄、沈阳、长春、哈尔滨甚至呼和浩特到宁波则可实现三日达。
此次圆通、韵达、中通三大公司针对天猫平台推出累计覆盖82个城市、近4000条快递线路的承诺时效服务,该服务推出后,各公司各线路均按照之前标准,快递价格不会由此上涨;如果出现延期送达,消费者可以获得时效未履行的快递费赔偿5元至10元。